HVAC Dispatcher / Customer Service Representative

Casper’s Friendly Services is growing and looking for a motivated, organized, and customer-focused HVAC Dispatcher to join our team.

We are a family-owned and operated heating, air conditioning, and plumbing company proudly serving Ocean and Monmouth Counties. We are looking for someone who can help keep our technicians organized, our customers updated, and our daily operations running smoothly.

Responsibilities include:

Answering incoming customer calls and providing friendly, professional service

Scheduling and dispatching HVAC and plumbing technicians efficiently

Keeping customers updated on arrival times and job status

Entering customer information, notes, and job details accurately

Following up with customers and helping maintain a great customer experience

Assisting with outbound calls, memberships, and office support when needed

We’re looking for someone who is:
HVAC or Plumbing Experience!

Positive, dependable, and a team player

Great at communication and staying organized

Able to multitask in a fast-paced environment

Comfortable using computers and learning new software

Focused on providing a 5-star customer experience

Previous HVAC, plumbing, dispatching, or customer service experience is preferred but we are willing to train the right person.

What we offer:

Competitive pay based on experience

Paid training

Growth opportunities as the company continues to expand

Supportive team environment

A company that values hard work and great customer service

If you’re looking for a career with a growing local company where your work matters, we’d love to meet you.

Apply today and become part of the Casper’s Friendly Services team.